Refund policy
🔁 RETURN & REFUND POLICY
30-Day Satisfaction Guarantee
At BLACKZ, we stand behind the quality of every product we offer.
If your purchase doesn’t meet your expectations, we offer a 30-day return window for your peace of mind.
✔️ Eligibility for Returns
To qualify for a return:
- Item must be unused and unopened
- Returned in original packaging
- In the same condition as delivered
- Request submitted within 30 days of delivery
✖️ Non-Returnable Items
To maintain hygiene and product integrity, we do not accept returns on:
- Opened skincare, beauty, or personal care products
- Opened supplements or consumables
- Opened coffee products
- Opened fragrances
- Discounted or clearance items (unless faulty)
⚠️ Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect:
Please contact us within 48 hours with:
- Order number
- Clear photos/video evidence
We will resolve the issue promptly with:
- Replacement
- Store credit
- Full refund (where applicable)
💳 Refund Processing
- Refunds are issued after inspection
- Processed within 5–10 business days
- Returned via your original payment method
🚚 Return Shipping
- Customers cover return shipping costs
- We cover costs if the issue is our responsibility
❌ Order Cancellation
Orders can only be canceled before dispatch.
📩 Need assistance?
ecomblackz1503@gmail.com | +44 7782 294531